We have a fully-fledged team that can help you choose promotional products. We have a range of promotional product & marketing services including finding eco-friendly products, unique product ideas, artwork graphic design, custom packaging and delivery of your products. Our design accounts team will provide mock-ups and final proofs for you to approve before getting a branded sample made and sent your way.

Promotional products are functional and usable pieces of advertising in the possession of your customers. Almost every household will have a branded tote bag or branded drink bottles that they regularly use. Whether it’s branded plastic pens, branded tote bags, branded notebooks or something more premium like custom golf umbrellas, high-quality branded portable chargers and branded reusable coffee cups — there is something for everyone when it comes to promotional gift ideas. If you want something that’s better for the environment, then look at our eco-friendly promotional products — better for you, better for your business and better for Earth.

Currently, our custom corduroy caps and custom designed socks are very popular promotional product items. If you want something more subtle then we recommend you go with branded bottles of water, custom bags, custom t-shirts, pens or even personal care items such as branded hand sanitiser and masks, sports towels and sunscreen. If you’re looking for something more work-related then we highly recommend promotional products and corporate gifts, including corporate stationary and Work from Home or care package.

Yes, some of our promotional products are made in Australia! We’re proud to be working with both on-shore Australian-wide suppliers as well as off-shore international suppliers. If you’re looking for Australian-made promotional merchandise only, then get in contact with our team and we can help you look for them.

We understand that your order enquiry is top priority. One of our key values is “Back in a flash”, our Sales team usually responds to your enquiry within 1 business day.

You can supply your artwork in a wide range of formats. We highly recommend supplying your digital artwork in either AI (Adobe Illustrator), jpeg, png or PDF formats.

A vector file is a type of file that allows our design team to directly edit your artwork; this is usually through an .eps or Adobe Illustrator file. We highly recommend you read our Guide to Merchandise Lingo blog for more information about this.

Yes, we love creating custom packaging and branded boxes for your branded promotional products! This adds an additional dimension to your customer/employee journey. We can also design the artwork for your custom packaging.

Our expert team will keep you updated every step of the way. You will then receive a tracking number once your promotional products  have been shipped.

Australian, on-shore delivery — delivery within 7 business days.

Off-shore delivery — once samples are approved turnaround time and delivery is within 5 - 6 weeks airmail and 8 - 12 weeks cargo (sea) shipping. 

Due to Christmas, New Years and Chinese New Years celebrations, we do experience delays around Dec - Feb. We apologise in-advance. Please be patient with our team as we prioritise your order.

Yes, we can ship your branded products across the globe as long as our courier service is available in your desired area. Please get in contact with us if you have any specific questions about shipping locations; we have a wide range of shipping options.

If you have received more units in your order than what was agreed on, then you are welcome to keep them at no extra cost! If however, you receive less units than what was signed off, our team will either make additional or credit you for the missing products.

A set-up fee serves a crucial purpose in ensuring your logo or artwork looks its absolute best on our products. This fee covers the preparation of your artwork by our print team, and also the downtime of the machine not operating whilst your order is being set-up. Each product and design will incur its own set-up charge.

Set-up fees usually start from $50 and up depending on the product, artwork and decoration.

Yes, you will need to pay a set-up fee for reorders.

The repeat set-up fee for reorders is usually discounted from the original set-up charge. As your digital file is already created the reduced set-up fee is to cover the downtime used to set-up your order on the machine.